Customer Service

At Standard Change Maker, we are committed to protecting your privacy. We use the information we collect to assist us in processing orders. Please read on for more details about our privacy policy.

The Information We Collect: Standard Change Maker collects from you the necessary information, such as name, email address, address and payment information, to process orders.

We Do Not Share Your Personal Information: Standard Change Maker does not sell, trade, or rent your personal information to others. This information is for our private records only. We restrict access to your orders to those employees who need to know that information to provide products or services to you. Personal information is not available to any third party via our website or through other means.

Spam Email and Use of Email Addresses: We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.

Use of Cookies: Standard Change Maker uses cookies to enhance your shopping and browsing experience and keep track of your order information. The cookies we use DO NOT store any personal information such as your e-mail address, street address or phone number.

Do you still have questions? If you have additional questions or wish to further discuss details of our privacy policy, please feel free to Contact Us.

Manufacturing:

These machines are manufactured in Indianapolis, Indiana.

Lead Time:

Since these machines are made specifically for each buyer's needs, lead time can vary. Basic machines, such as the MCM-100, MC-100, MC-200 usually ship in 3 to 4 business days. Customized Machines can take anywhere from a few days to a few weeks to get ready before shipping. The best way to determine lead time is to contact us, and we can find out from the factory about how long your machine is going to take to get ready.

Shipping Rates:

Shipping Rates vary from machine to machine. Smaller machines, such as the MCM-100 and MC-100 usually ship UPS. Larger machines ship freight truck, and the charge varies because of differing shipping locations and actual machine size. An estimated shipping rate has been applied to each machine. The shipping charge can be viewed by adding the machine to your cart. If you'd like to call or email, actual shipping may be less than the stated shipping charge. Liftgate charge is not included in the stated shipping. Machines ship out of Indianapolis, Indiana.

Returns and Cancellations:

There are no returns on delivered machines. Cancellations made within 48 hours of ordering and before shipping are subject to 3.5% restock fee. Cancellations after 48 hours of ordering and before shipping are subject to a 15% restock fee.

Two-Year Limited Product Warranty MC, BX and BCX Machine Series RKU Standard, Inc., d/b/a Standard Change Makers (“Manufacturer”) warrants the machine provided by Manufacturer (the “Product”), excluding any component(s) not manufactured by Manufacturer (“Third Party Products”), to be free from defects in material and workmanship solely if the customer properly installed, has serviced and operated the Product in the ordinary course of business and in accordance with Manufacturer’s instructions and manuals, which are accessible by the quick response barcode on the Product (the “Manuals”). MANUFACTURER MAKES NO EXPRESS WARRANTIES WITH RESPECT TO, AND DISCLAIMS ANY IMPLIED WARRANTIES APPLICABLE TO, ANY THIRD PARTY PRODUCTS INCORPORATED INTO THE PRODUCT, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AGAINST INFRINGEMENT, WARRANTIES OF MERCHANTABILITY AND WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE; provided that manufacturer of Third Party Products may have a warranty for any such Third Party Product and a request may be made in writing to Manufacturer to provide warranty information for such Third Party Products, if any. No other warranty (express or implied), promise, or affirmation of fact concerning the Product and no other description, sample or model of the Product shall be construed as augmenting, supplementing, or included in any manner whatsoever as part of this limited warranty, and this warranty may not be modified, supplemented, or changed in any way without the written consent of Manufacturer. The warranty period commences on the date the Product is sold by Manufacturer (whether sold to a distributor or directly to a third party) (“Sale Date”) and automatically terminates twenty-four months after the Sale Date regardless of whether any owner purchased the Product after the Sale Date from a distributor or party other than Manufacturer. During the first twelve months after the Sale Date, Manufacturer agrees to repair or replace (without charge to the owner) the Product, or any component thereof (except Third Party Products), if, in the sole discretion of Manufacturer, the Product has defect(s) in materials or workmanship. During months thirteen to twenty-four after the Sale Date, Manufacturer agrees to repair or replace the Product, or any component or part thereof (except Third Party Products), if, in the sole discretion of Manufacturer, the Product has defects in materials or workmanship; provided that the owner shall pay all labor costs (and Manufacturer will pay for any replacement parts, except for Third Party Products). MANUFACTURER SHALL ONLY BE OBLIGATED TO PERFORM WORK UNDER THIS WARRANTY IF THE PRODUCT, OR ANY COMPONENT OR PART THEREOF, IS RETURNED TO MANUFACTURER’S FACTORYAND TRANSPORTATION CHARGES ARE PREPAID BY THE OWNER. Before shipping a Product to Manufacturer for work as permitted herein, the owner must be certain that the source of defects in material or workmanship could not be corrected by performing one or more of the procedures described in the Manuals. If Manufacturer finds, in its sole discretion, that defects in material or workmanship could have been corrected by following a procedure in a Manual, OWNER SHALL BE RESPONSIBLE FOR ALL COSTS AND EXPENSES INCURRED IN CONNECTION WITH SUCH WORK. This limited warranty shall not apply for any of the following: (a) damages during transit, (b) repairs or replacements as a result of normal wear and tear, (c) damages because of the act or inaction of any person other than Manufacturer (regardless of whether misuse, neglect, accident, or otherwise), or (d) any Product that has been modified by any person other than Manufacturer. Manufacturer shall not be liable for any loss, damage, or expense (including, without limitation, the loss of money caused by inadvertent machine dispense or by the use of counterfeit or bogus money) caused from or related in any way to the use of the Product or from any other cause. Manufacturer reserves the right to make additional and subsequent design and/or operational changes to its products without any obligation to notify owner or otherwise incorporate such changes into the Product sold to owner and covered under this warranty. THIS LIMITED WARRANTY APPLIES ONLY TO PRODUCTS THAT INCLUDE AND DISPLAY A SERIAL NUMBER THAT UNIQUELY IDENTIFIES THE PRODUCT AND SUCH SERIAL NUMBER IS ON FILE WITH MANUFACTURER AND MATCHES THE SERIAL NUMBER ORIGINALLY DISPLAYED ON OR ASSIGNED TO THE PRODUCT AS SOLD TO THE ORIGINAL OWNER. THIS LIMITED WARRANTY SUPERSEDES AND IS GIVEN IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES APPLICABLE TO THE PRODUCT (WHETHER ARISING UNDER STATUTE, COMMON LAW, CONVENTION OR TREATY), INCLUDING, BUT NOT LIMITED TO, WARRANTIES AGAINST INFRINGEMENT, WARRANTIES OF MERCHANTABILITY AND WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. MANUFACTURER’S OBLIGATION TO REPAIR OR REPLACE ANY PRODUCT, OR ANY COMPONENT OR PART THEREOF, AS SET FORTH ABOVE SHALL BE IN LIEU OF ALL OTHER REMEDIES. IN NO EVENT SHALL MANUFACTURER BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.